Politique de remboursement

 

RETURN & REFUND POLICY 

We want you to love your Keia jewelry. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. To be eligible for a return, items must be unworn, unused, and returned in their original condition and packaging. Proof of purchase is required. For hygiene reasons, earrings are final sale and cannot be returned or exchanged. Personalized, custom-made, and Build Your Own pieces are also final sale, except where required by applicable law. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and make it right. Your rights under applicable consumer protection laws remain unaffected. Customers are responsible for return shipping costs for eligible change-of-mind returns. Original shipping charges are non-refundable, except where required by applicable law or where the error is ours. Once your return is received and approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider. To request a return or report an issue, please contact us at kaea.jewelry@hotmail.com before sending any item back. We will provide return instructions and the appropriate return address.